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“Given the continuous stream of technology advances and the challenges of analyzing vast new sources of data, completing this transformational journey is a long road. We are entering a period of widespread and ongoing innovation in quality and safety technology and management approaches. But while the innovations will continue into the future, companies can benefit now from adopting existing leading practices and well-established technologies. Those organizations that continue to view quality and safety as a slow, backward-looking discipline could suffer in terms of marketplace acceptance and poor business performance”