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Visit Deloitte University Press to read the article.
“To meet this new world of demand, ecosystem players should understand the ways different new technologies and practices are evolving. And just as importantly, they should master the timing. Knowing the stages of change that lie ahead for the market as a whole, and especially for the last mile, may be the key to knowing which investments to make at which time. Without an informed view, it’s too easy to overextend or fall behind.
Will your customers receive same-day, driverless delivery of every good they buy starting next week? Probably not. But these trends point ahead in very clear lines. To flourish, companies should trust in one of their oldest skills: seeing the road ahead.”