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“A smart city is a data-driven city, one in which municipal leaders have an increasingly sophisticated understanding of conditions in the areas they oversee, including the urban transportation system. In the past, regulators used questionnaires and surveys to map user needs. Today, platform operators can rely on databases to provide a more accurate picture in a much shorter time frame at a lower cost. Now, leaders can leverage a vast array of data from the Internet of Things, artificial intelligence, and other digital technologies to develop and inform intelligent decisions about people, places, and products.”