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The current automotive retail and distribution model has remained largely unchanged since the 1980s. This has been poor for both consumers, and manufacturers. For consumers, buying a car can be a slow and fragmented process with lengthy paperwork involved. For manufacturers, multiple stakeholders contributing to the current auto value chain erodes margins and results in a disjointed approach to selling. This has led to a growing disconnect in the buy-seller relationship.
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For the past 10 years, Deloitte has surveyed consumers around the world to identify trends in the automotive industry across countries and generations. Explore the latest data and insights around automotive consumer trends in our 2019 Global Automotive Consumer Study.
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Our latest survey offers a glimpse of the customers who will set the pace in the future auto market: young, urban, tech smart, and adept at mobility.
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Digital technologies are starting to fundamentally change the way people buy cars, but manufacturers and dealers should think carefully about where to invest in order to elevate the customer experience.
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Web Summit
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Web Summit
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Five misconceptions regarding online car sales
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With car incentives at record levels, automakers need a better way to manage this spending, starting at the dealer.
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Electric vehicles, connected cars, and e-commerce, among other trends, may lead to redistribution of 30 to 40 percent of aftermarket profits along the value chain and change the industry landscape in the next 10 to 20 years. What are you doing to prepare?